![]() Whilst we try to maintain the lowest possible price, factors such as supplier price and exchange rate fluctuations, could affect the final price when we receive it in store. How much are pre-orders / back-orders? Prices may vary slighlty (from what was paid on the day of the order). What are back-orders? Back-Orders allow you to place an order for a product, that is temporarily out of stock. What are pre-orders? Pre-orders, are an order for a product placed before it is available for purchase. Read more about Insurance and refunds on our Refund Policy page: Read AUSPOSTS statement on Compensation on damaged goods: We CAN NOT ship any dangerous goods internationally, if you place an order for dengerous goods we will have to apply a restocking fee. Hearns Hobbies IS NOT responsible for refunding or replacing a damaged/broken items with no insurance. If you would like insurance please Contact Us beforehand so we can see what can be organised. Please be aware of this before checking out. International shipping by default does not come with insurance. Standard shipping DOES NOT include insurance by default. Hearns Hobbies offers shipping with Insurance / "Extra Cover", however this option is not applied by default and is at the discretion of the buyer to select upon checkout. If an item that is not insured is lost / damaged during delivery / transit then the lost item compensation / refund is up to the discretion of the carrier. It is highly recommended by Hearns Hobbies to opt for additional Insurance or "Extra Cover" to protect your delivery from possible damage or loss on the carriers part. For more information, or if you are buying Internationally? Feel free to read our Shipping Policy before ordering. ![]() At Hearns Hobbies, we are very efficient with processing orders (meaning your order may already be packed and sorted) so speedy notification is required to allow for immediate intervention in order to change your details. If you have entered your details incorrectly when you checked out, please contact us via phone or direct message IMMEDIATELY. Please check your details are correct before submitting your order. Incorrect Delivery Info/Contact Details: Hearns Hobbies is not held accountable for incorrect delivery / contact information entered in by the user at checkout. NOTE - On large mail items (over 1 Metre) Large mail items over 1m will have a delay due to shipping via courier being needed. Please remember it can take some time for your bank or credit card company to process and post the refund too.Order before 11am, and your item will ship same day (Australia Only) If your order is coming from more than one location: We suggest you order with Standard Shipping rather than Express (this is due in part to transportation time between stores to get your order combined and sent from 1 location which will delay your "express" postage option). In certain instances, store credit may be provided instead of a refund. ![]() If approved, you’ll be automatically refunded on your original payment method. ![]() We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Please note that we cannot process manual exchanges over the phone. The fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item on our website. Unfortunately, we cannot accept returns on gift cards. ![]() Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Items sent back to us without first requesting a return will not be accepted and will be returned to sender. You will be responsible for return shipping costs, unless Factory Direct Hobbies made an error in the fulfillment of your order. If your return is approved, we'll send you emailed instructions on how and where to send your package. To start a return, click to our Returns Center. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. Factory Direct Hobbies has a 30-day return policy, which means you have 30 days after your item has shipped to request a return. ![]()
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